Refund Policy
You have 60 days from delivery to send the Alen BreatheSmart 75i back. Return shipping is on us.
1. The window
The 60 days run from the day the carrier marks your parcel delivered, not from the day you ordered. Start the return inside that window and it does not matter when the parcel gets back to us.
2. What condition it needs to be in
The unit itself can come back used. That is the point of a sixty day trial. Send the filter back in it, and if you have opened a spare filter, keep it and tell us so we can adjust the refund by the filter price rather than refusing the return.
Include everything that came in the box. A missing accessory is deducted from the refund at what it costs us to replace.
3. How to start one
Email support@puredwell.shop with your order number and a sentence on what went wrong. We reply with a return address and, where applicable, a prepaid label. Do not send anything back before you have heard from us, because parcels that arrive unannounced take much longer to match to an order.
4. When you get your money
We inspect the return the day it arrives and issue the refund within two business days. It goes back to the card you paid with. Your bank then takes five to ten business days to show it, which is out of our hands.
We refund what you paid for the item. Since shipping was free there is nothing to deduct.
5. Damaged, faulty or wrong item
Photograph it before you do anything else, including the outer box if the damage looks like it happened in transit, and email the photographs to us within seven days of delivery. We pay the return shipping on these and send a replacement or a full refund, whichever you prefer.
If it arrives rattling, do not run it. A loose fan can score the housing in seconds and turn a simple swap into a longer claim.
6. What we cannot take back
Opened spare filters bought on their own rather than with the unit.
Anything returned after the 60 day window, and anything damaged by use that falls outside normal wear.
7. Exchanges
We do not process exchanges as a single transaction. Return the item for a refund and place a new order. That way you are not waiting on our stock to move before your money comes back.